Privacy Policy

Last updated: November 2026

Theglamgo ("we", "us", "our") operates the Glamgo mobile application and the website theglamgo.com. This Privacy Policy explains what data we collect, how we use it, how it may be shared, and your choices.

1. Information We Collect

• Account information: Your mobile phone number used for login, your name, optional email, optional profile photo, and your role (customer, salon owner, or stylist).
• Authentication data: Login is done via mobile OTP using Firebase Phone Authentication. Firebase processes your phone number and a verification token to sign you in. Admin accounts use an email and password.
• Booking & transaction data: Salons and services you view or book, appointment date/time, chosen stylist, wallet balance and wallet transaction history, coupons applied, and referral codes.
• Payment data: Wallet top-ups and salon-owner subscriptions are processed through Razorpay. Payment card/UPI details are entered on Razorpay's secure checkout. We do not store your full card or UPI credentials. We store the transaction reference, amount, and status.
• Location data: With your permission, your device GPS location is used to show nearby salons and to power the "I Have Arrived" check-in, which compares your location to the salon within a configured radius. You can decline location; nearby-salon and one-tap check-in features will then be limited.
• Device & usage data: Device model, OS/app version, IP address for security and fraud prevention, and a push-notification token for booking alerts.
• AI Try-On Data: Photos or images you select and upload for Glamgo's AI virtual try-on features, including hairstyles, hair colours, beard styles, makeup, and other available appearance previews. These images are used to generate the AI previews you request.
• KYC data (salon owners & stylists — OPTIONAL): Providers can create an account and use Glamgo without submitting any KYC. If a provider chooses to submit KYC, we collect documents such as Aadhaar, PAN, GST, or bank/UPI details, used only for verification and payout compliance. KYC documents are visible only to authorised Glamgo Admin staff.

2. How We Use Your Information

• To create your account and log you in via OTP.
• To operate bookings, the queue, wallet, coupons, referrals, escrow, and settlements.
• To process wallet top-ups, subscriptions, refunds, and withdrawals through Razorpay.
• To show nearby salons and enable location-based check-in with your consent.
• To process photos selected by you for AI virtual try-on features and generate hairstyle, hair colour, beard, makeup, and other available appearance previews.
• To send booking updates and account notifications, including in-app and push notifications.
• To prevent fraud, enforce our Terms, and meet legal/tax obligations.

3. How Payments Work

All in-app money movement is wallet-based. You add money to your Glamgo Wallet via Razorpay, and your wallet is credited only after Razorpay confirms the payment through a secure server-to-server signed webhook. Online (non walk-in) bookings are paid from your wallet balance and referral balance, if you choose. We never charge you more than the amount you requested; any applicable gateway fee is borne by the payer.

4. Sharing of Information

• With the salon/stylist for your specific booking, including your name, booking details, and contact information as needed to serve you. Stylists are not shown your full phone number where privacy rules apply.
• With Razorpay for payment processing, and with Firebase (Google) for phone-number OTP verification and push notifications.
• With Google Cloud AI / Gemini: Photos or images selected by you for AI virtual try-on features may be securely transmitted to Google's AI service for processing and generating the requested previews, such as hairstyles, hair colours, beard styles, and makeup. Your explicit permission is requested before your selected photo is sent for AI processing. If you do not agree, the photo is not sent for that processing.
• When required by law, or to protect the rights and safety of users and the platform.
• We do not sell your personal data.

5. AI Photo Processing and Your Choices

Glamgo's AI virtual try-on feature allows you to select a photo and request an AI-generated appearance preview. Before your selected photo is transmitted to Google Cloud AI / Gemini for this purpose, you must be shown information about the photo sharing and asked for your consent.

You can choose not to use the AI feature or decline the consent request. If you decline, your selected photo must not be sent to the AI service for that request.

The AI service provider processes submitted images according to its applicable privacy policy and data-processing terms. Its handling, retention, and deletion practices may depend on the service and configuration being used.

6. Data Security

Data is transmitted over HTTPS/TLS. Admin passwords are stored only as secure hashes. Payment and OTP credentials are handled by Razorpay and Firebase using their security measures. KYC documents are access-controlled and visible only to authorised admin staff.

7. Data Retention & Account Deletion

You can delete your account at any time from within the app (Profile → Delete Account) or by writing to theglamgoapp@gmail.com. On deletion, your login account and active sessions are removed and your personal identifiers are anonymised. Historical booking, review, and financial records are retained in anonymised form for accounting, tax, and dispute-resolution purposes, and for periods required by law. You cannot delete your account while you have active/ongoing bookings; please complete or cancel them first.

Photos submitted for AI processing may also be subject to the retention and deletion practices of the third-party AI service provider, as described in its applicable terms and privacy information.

8. Your Rights

You may access or correct your profile, withdraw consent for location or marketing, decline AI photo processing, and request account deletion. For any request, contact theglamgoapp@gmail.com.

9. Children

Glamgo is not intended for children under 13, and we do not knowingly collect their data.

10. Contact

Email: theglamgoapp@gmail.com · Website: theglamgo.com