Cancellation & Refund Policy

Last updated: June 2026

1. How the Cancellation Charge is Decided

• The cancellation-charge percentage is set by Glamgo Admin, not by individual salons.
• The applicable percentage is captured at the time your booking is confirmed. If Admin later changes the percentage, your already-confirmed booking still follows the percentage captured at booking time; only new bookings follow the new percentage.

2. Customer Cancellations

• You may cancel a confirmed booking only up to a fixed cut-off before the appointment start time (Admin-configured, currently 60 minutes before). After that cut-off, the booking can no longer be cancelled from the app.
• When you cancel within the allowed window, a cancellation charge (the Admin-set percentage captured at booking time) is deducted from your booking amount, and the remaining amount is refunded to your Glamgo Wallet instantly.
• If any part of the booking was paid using referral balance, that portion is returned to your referral balance first; the rest goes to your withdrawable wallet balance.

3. No-Show

• If you do not check in ("I Have Arrived") at the salon, the booking is automatically marked as No-Show after the service end time plus an Admin-configured grace period (currently 15 minutes). A salon owner/admin can also mark a genuine no-show.
• No-show bookings are not refunded (refund = ₹0). The amount is settled to the salon and platform under Glamgo's Money Engine.

4. Salon / Admin-Initiated Cancellations

If a salon owner or Glamgo Admin cancels a booking, it is settled through the same cancellation engine and any refund due is credited to your wallet.

5. Refund Method & Timing

All refunds are credited to your Glamgo Wallet, not back to the original card/UPI. Wallet credits are instant. You may later withdraw your withdrawable wallet balance to bank/UPI, subject to Admin approval and available balance. Referral balance is not withdrawable and can only be used for future bookings.

6. Payment-Gateway Failures

Wallet top-ups are processed via Razorpay. If money is debited but the top-up fails at the gateway, Razorpay auto-reverses the amount to your source (bank/UPI), typically within 5–7 business days.

7. Disputes

If you disagree with the outcome of a completed booking (quality, safety, or amount), raise it with us within 24 hours of completion. Contact theglamgoapp@gmail.com; our team responds within 5 business days.

8. Contact

For any cancellation or refund query: theglamgoapp@gmail.com