Cancellation & Refund Policy

Last updated: July 2026

We want every booking to end happily. If plans change, the following rules apply.

1. Customer Cancellations

• ≥ 24 hours before the slot (or the salon-configured free-cancel window): 100% refund to your Glamgo Wallet.
• < 24 hours before the slot: A cancellation fee (set by the salon, typically 20%) is retained. The remainder is refunded to your Wallet.
• Refunds hit your Wallet instantly. Referral balance used is returned to the referral bucket; the rest goes to the withdrawable wallet balance.

2. Salon Cancellations

If a salon cancels or the stylist is unavailable, you receive a 100% refund with no fee.

3. No-Show

A booking is auto-marked as No-Show only after the service end time plus the admin-configured grace period (default 15 minutes). No-show bookings are not refunded — they settle to the salon normally.

4. Dispute Resolution

If you disagree with the outcome of a booking (quality, safety, or amount), file a dispute within 24 hours of the booking status COMPLETED. Our team resolves within 5 business days.

5. Wallet Withdrawals

You may withdraw your Wallet balance to bank / UPI at any time. Withdrawal fees, when applicable, are borne by the payee. Referral balance is not withdrawable.

6. Chargebacks

All payments are processed via Razorpay. In case of a payment failure, the amount is auto-reversed to the source (bank / UPI) by Razorpay within 5–7 business days.

7. Contact

For any refund query: support@theglamgo.com